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NOVA & KNEEROVER Mobility (excluding Parts/Accessories),
All DRIVE Medical Products & Knee Walker/Scooter Rentals
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Walker Maintenance Tips

Helpful Hints for Maintaining Your Walker 

When you depend on your mobility equipment, it’s important to maintain its functionality so it can continue to help you live the lifestyle you want. By using these helpful hints, the care of your Mobility Aid is hassle-free and may help extend its life.

Keep the equipment in working order
• Examine monthly for wear-and-tear or damage. 
• Check the frame for any cracks or breaks in the metal. 
• Check seat cushion for padding and support capability.
• Check casters for cracks in the spokes that could cause the caster to collapse.
• Replace and tighten any missing or loose screws or bolts. 
• For folding walkers, insure glide caps at the leg bottoms are frequently replaced.
• Rubber tips should be clean and even. Replace if they become soiled or worn down. 
• A lubricant can be used on wheels that no longer roll smoothly.
• If this doesn't improve performance or the wheels are damaged, replace them.
• Avoid overloading the walker with bags, as this could cause the walker to tip.
• When opening the walker, make sure that it’s properly locked in place.
• Refer to the user’s manual that came with the walker for any additional measures.

Keeping the equipment clean:  
• Wipe down the walker with an antibacterial cleanser, or Lysol or Clorox wipes. 
• Once the walker has been cleaned, allow the walker to completely dry. 
• If the walker gets wet, be sure to dry it off completely with a towel to prevent rusting. 
• The walker should be thoroughly cleaned weekly and more often if the walker is soiled.
• Cleaning should be done by someone who can safely bend and lift the walker to ensure a thorough cleaning. 

• Most mobility aids can be folded and stored in a closet or up against a wall. 
• Keep the walker be within sight and reach of the user to reduce attempts to ambulate without the device. 

Fixing a problem
• For safety reasons, problems should be tended to as soon as possible. 
• If parts need replacement, use parts that match those that were supplied by the manufacturer.
• “A picture is worth a thousand words”, so if the need arises for a replacement part, try to get a photo of the part that you need to replace.
• We recommend petroleum oil (not WD40) to lubricate moving parts.
• Keep the owner’s manual is a convenient location.  It contains valuable information about the walker rollator and its care.
• Keep on hand a set of tools needed for maintenance. Here's some suggestions: phillips and flat head screw drivers, allen wrench set, crescent wrench and pliers.
• Prepare a card that lists important information about the walker. Tape to a comnvenient place on the walker like under the seat. As a minimum it should include: 
     1. Name (other contact person) address, phone number;
    2. The Rollator’s make, model, serial number and manufacturer;
    3. Supplier's customer support phone number;
    4. Phone number of the public para-transit service or private transport service.
• If your rollator is in need of extensive repairs, you may want to consider purchasing a new one.

DISCLAIMER: The HCPCS codes and Home Health Consolidated Billing codes provided by this web site are intended as general guidelines only. We do not guarantee coverage or reimbursement of any products. You must address all coverage and reimbursement issues (including the correctness and accuracy of codes) with your individual payers. It is your responsibility to ensure the accuracy and appropriateness of each claim you submit, in accordance with all applicable payer requirements.