SALE - 5% OFF!
Use Code: D135 (Orders > $49)
(Excludes Select Drive Products)
NOVA & KNEEROVER Mobility (excluding Parts/Accessories),
All DRIVE Medical Products & Knee Walker/Scooter Rentals
(48 States Delivery)
Health Care
Professional Discount

Direct: 931-241-6262
Frequently Asked Questions
General FAQ's

General FAQ's

Can I place an order by phone?
Yes, during normal business hours (Mon - Sat 7 am to 8 pm Central). Toll free 1-877-342-1470.  

How do I order products not listed on the website?
Call us during normal business hours (Mon - Sat 7 am to 8 pm Central). Toll free 1-877-342-1470. 

Do I need to open an account to place an order?
No; however, for repeat orders there are some advantages. Contact us for more information.

Will I get confirmation of my order?
Yes. For all orders, you should receive e-mail confirmation within hours. If you have not received a confirmation, please contact us by email or phone 1-877-342-1470 (toll free). 

What locations do you ship to? 
All products are shipped to any of 48 U.S. States. Shipments to Alaska, Hawaii, and Puerto Rico have extra shipping charges that require a shipping quote. For a shipping quote, please Contact Us. 

Some products offered to be shipped to Canada locations. These products are identified on the Canada Products Page.

Arrangements can be made to ship to other locations; however, additional time is required for a shipping quote.

How does my order get shipped? 
The majority of shipping is by FedEx or UPS Ground. Occasionally, the USPostalService is used for smaller packages. For further information, please refer the Policies page. 

Will I receive shipment tracking information?
Yes - for orders over $25, tracking information is e-mailed after shipment is confirmed. 

How long will it take to receive my order? 
Most items are shipped within 1-2 business days unless otherwise stated. Transit times range from 1 to 5 days depending on the product and your location.

Will I get confirmation of my order?
Yes. You should receive e-mail confirmation within hours of placing the order. If you have not received a confirmation, please contact us by email or phone 1-877-342-1470 (toll free). 

Which credit cards are accepted? 
We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also accepted. 

Do you accept checks?
Yes, however shipment waits until the check clears. This extends the process by several days.

Is my credit card safe? 
Yes it is! Statistically, it is safer to use your credit card on a secure web site like ours than to use it in a restaurant or department store. Transactions on our servers are VeriSign-verified. That prevents unauthorized parties from accessing information that you provide. 

What about sales tax? 
For Tennessee, residents, sales tax is charged at the rate of 9.5%.

Sales tax may be applied for orders shipped to the following states, (depending on the product ship-from location): CA, CT, DC, FL, GA, IL, IN, LA, MA, MD, ME, MI, MN, MS, NB, OH, OK, PA, NJ, NY, RI, TX, UT, VA, WA

What is the warranty policy?
Products are warranted by the manufacturer. Some walker-rollator frames carry a Lifetime Warranty. Most non-durable parts are warranted for 6-months. For more specific warranty information, please refer to the web-site’s individual products pages or the manufacturer’s literature. 

What if my walker or rollator does not fit me?
See Return Policy.

How can I get in touch with you if I have a question?
Your can e-mail us at or call us toll-free at 1-877-342-1470.

Medicare-Related FAQ's

Medicare-Related FAQ's

Are walkers and Rollators for home use covered by Medicare?
Yes; Medicare Part B helps pay for durable medical equipment, including Walkers and Rollators. Most of our products have an applicable HCSPC code provided.

Medicare will allow a walker or rollator every 5 years. They cover 80% of the allowed amount set by Medicare. If you have a supplement insurance that covers the 20%, reimbursement is usually about $125.00. Regardless of whether your rollator cost $150 or $350, the reimbursement amount is basically the same, unless qualifying for heavy-duty or Bariatric Walker. Rollators are coded as walkers with appropriate accessories (wheels, seat, and hand brakes).

What is considered, Home?
Home medical equipment must be appropriate for use in the home. Your "home" is your house, assisted living facility, apartment, a relative's home, or a group home in which you live. 

However, certain facility's are NOT CONSIDERED YOUR HOME: a hospital, skilled nursing facility, or nursing facility. Medicare does not cover Rollators are walkers for use in these facilities.

How do I obtain Medicare coverage for medical equipment I need in the home?
You would be responsible for submiting a claim to your Medicare provider. Included in information required by Medicare is a written prescription or Dispensing Order from the treating physician and a receipt for an item purchased that can be matched to the prescribed equipment.

More information can be obtained by accessing the following website

DISCLAIMER: The HCPCS codes and Home Health Consolidated Billing codes provided by this web site are intended as general guidelines only. We do not guarantee coverage or reimbursement of any products. You must address all coverage and reimbursement issues (including the correctness and accuracy of codes) with your individual payers. It is your responsibility to ensure the accuracy and appropriateness of each claim you submit, in accordance with all applicable payer requirements.