FAQ

General FAQ's

Yes, during normal business hours (Mon - Sat 7 am to 8 pm Central). Toll free 1-877-342-1470 .

Call us during normal business hours (Mon - Sat 7 am to 8 pm Central). Toll free 1-877-342-1470.

No; however, for repeat orders there are some advantages. Contact us for more information.

Yes. For all orders, you should receive e-mail confirmation within hours. If you have not received a confirmation, please contact us by email or phone 1-877-342-1470 (toll free).

All products are shipped to any of 48 U.S. States. Shipments to Alaska, Hawaii, and Puerto Rico have extra shipping charges that require a shipping quote. For a shipping quote, please Contact Us.

Some products offered to be shipped to Canada locations. These products are identified on the Canada Products Page.

Arrangements can be made to ship to other locations; however, additional time is required for a shipping quote.

The majority of shipping is by FedEx or UPS Ground. Occasionally, the USPostalService is used for smaller packages. For further information, please refer the Policies page.

Yes - for orders over $25, tracking information is e-mailed after shipment is confirmed.

Most items are shipped within 1-2 business days unless otherwise stated. Transit times range from 1 to 5 days depending on the product and your location.

Yes. You should receive e-mail confirmation within hours of placing the order. If you have not received a confirmation, please contact us by email or phone 1-877-342-1470 (toll free).

We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also accepted.

Yes, however shipment waits until the check clears. This extends the process by several days.

Yes it is! Statistically, it is safer to use your credit card on a secure web site like ours than to use it in a restaurant or department store. Transactions on our servers are VeriSign-verified. That prevents unauthorized parties from accessing information that you provide.

For Tennessee, residents, sales tax is charged at the rate of 9.5%.

Sales tax may be applied for orders shipped to the following states, (depending on the product ship-from location): CA, CT, DC, FL, GA, IL, IN, LA, MA, MD, ME, MI, MN, MS, NB, OH, OK, PA, NJ, NY, RI, TX, UT, VA, WA

Products are warranted by the manufacturer. Some walker-rollator frames carry a Lifetime Warranty. Most non-durable parts are warranted for 6-months. For more specific warranty information, please refer to the web-site’s individual products pages or the manufacturer’s literature.

Your can e-mail us at info@ezwalkerrollators.com or call us toll-free at 1-877-342-1470.

Medicare-Related FAQ's

Yes; Medicare Part B helps pay for durable medical equipment, including Walkers and Rollators. Most of our products have an applicable HCSPC code provided.

Medicare will allow a walker or rollator every 5 years. They cover 80% of the allowed amount set by Medicare. If you have a supplement insurance that covers the 20%, reimbursement is usually about $125.00. Regardless of whether your rollator cost $150 or $350, the reimbursement amount is basically the same, unless qualifying for heavy-duty or Bariatric Walker. Rollators are coded as walkers with appropriate accessories (wheels, seat, and hand brakes).

Home medical equipment must be appropriate for use in the home. Your "home" is your house, assisted living facility, apartment, a relative's home, or a group home in which you live.

However, certain facility's are NOT CONSIDERED YOUR HOME: a hospital, skilled nursing facility, or nursing facility. Medicare does not cover Rollators are walkers for use in these facilities.

You would be responsible for submiting a claim to your Medicare provider. Included in information required by Medicare is a written prescription or Dispensing Order from the treating physician and a receipt for an item purchased that can be matched to the prescribed equipment.

More information can be obtained by accessing the following

website https://www.medicare.gov/claims-and-appeals/file-a-claim/file-a-claim.html