If you are not satisfied and wish to return the product, items in new condition and in original packaging may be returned for credit within 30 days of receipt. EXCEPTIONS: Returns without Return Material Authorization or beyond 30 days are NOT ACCEPTED. For products Identified as "Non-Returnable" (such as Commodes, Mattresses and the iWalk Hands-Free Crutch-Alternative), RETURNS ARE NOT ACCEPTED. Credit excludes shipping and handling charges; a restocking fee usually applies. Restocking fees range from 10% to 25% depending on the manufacturer and timing of return. Medline, Guardian and Weil brand restocking fees have a $25 minimum. Warranty returns are not subject to restocking fees. Returns for credit must be authorized by the manufacturer and backed up by a Return Materials Authorization (RMA) number. Please contact us at 1-931-241-6262 or info@EZ-WalkerRollators.com for return authorization and return shipping instructions.