If you are not satisfied and wish to return the product, items in new condition and in original packaging may be returned for credit within 30 days of receipt. Returns without Return Material Authorization or beyond 30 days are not accepted. RETURNS ARE NOT ACCEPTED UNDER ANY CONDITIONS for the iWalk Hands-Free Crutch Alternative product. Credit excludes shipping and handling charges; a restocking fee usually applies. Restocking fees range from 10% to 25% depending on the manufacturer and timing of return. Medline, Guardian and Weil brand restocking fees have a $25 minimum. Warranty returns are not subject to restocking fees. Returns for credit must be authorized by the manufacturer and backed up by a Return Materials Authorization (RMA) number. Please contact us at 1-931-241-6262 or info@EZ-WalkerRollators.com for return authorization and return shipping instructions.